Over the past two decades conflict resolution and change management have become more than just a set of skills and processes but a science. Many books, graduate and post graduate programmes have been written and designed to produce ardent professionals in the field. The methodology and technology used by ourselves (MTP) who has 13 years experience is underpinned with cutting edge theory that informs our practice.
The Practice provides professional intervention and training in mediating conflict, designing and facilitating change management/transformation processes, managing diversity, and facilitating negotiations.

As third-party professionals, we intervene through conflict analysis, problem solving and transformative communication to help parties deal with conflicts which they are not able to resolve constructively. During the mediation process, we engage in the following activities:

Conflict analysis Using diagnostic tools, we draw up a comprehensive “What is so” report detailing perceptions within the organisation, the themes of conflict, commonalities, causes and consequences of conflict, and various steps that might be taken.

Leadership engagement We discuss the report findings with the leaders in the organisation, to allow them to take ownership for the “what’s so” and help them make a commitment to resolving the conflict.

Intervention Depending on the report findings, the intervention may be a mediation process, the facilitation of decisions or plans, drawing up a plan to manage diversity as a tool for integration, or capacity building.

Agreement and implementation We use a proven and thought through agreement and implementation project management format to ensure sustainability, follow through and tracking of agreements.

Capacity building Clients learn key problem-solving and communication skills, to ensure the agreements are satisfactorily implemented.

Mentoring and Coaching Regular meeting with clients ensures that the agreements become effective, and that early intervention can take place, if required.   

MTP helps the leaders in an organisation to understand the importance of diversity in helping to give them the competitive edge. We also give managers the skills, tools and templates that help them make diversity part of their business plan, then help them to draw up a to plan of action.

MTP provides the following assistance and engagement:

An understanding of the importance of diversity as a business imperatives in a changing business landscape

Skills and tools in linking diversity to strategic plans in contributing to the organisations competitive advantage 

Diagnostic tools  and templates in assisting managers to develop diversity action plans

Understanding the success factors and actions for implementation of diversity plans.

Our skilled facilitators and experts in strategic planning help businesses and other organisations to develop precise plans on how best to manage their projects and processes. Our facilitation results in highly effective meetings, conferences and educational events.

In order to sustain and grow as an organisation and as individuals within; an organisation needs to ask:

What are the procedures and what is the know-how we need to maintain?
Where do we need to change?
How can we manage a change that is in harmony with the values we hold as individuals and as an organisation?

Organisational Transformation also addresses the impact of change on people. It includes change analysis and change interventions. The change analysis determines the type of change, the stakeholder impact, current perceptions, and current pressures on staff. The results of the change analysis then feed directly into the change interventions.

Considering the potentially harmful consequences of change to an organisation such as deteriorating communication, faltering productivity, plummeting morale and raising conflict within teams or in the organisation, it is imperative that detailed change analysis is undertaken to ensure that the most appropriate change interventions are implemented.

MTP’s Organisational Transformation Engagement is a process that uses diagnostic tools and specific techniques to manage the people-side of change processes, to achieve the required outcomes, and to realize the change effectively within the organisation.